Social Security Administration Implements New Anti-Fraud Measures to Enhance Telephone Claim Processing
Reading Time: 2 MinutesLast Updated: April 14, 2025
The Social Security Administration (SSA) recently announced the implementation of enhanced fraud prevention tools for claims filed over the telephone, further modernizing the agency’s services and strengthening program integrity. Beginning April 14, 2025, SSA will allow individuals to complete all claim types via telephone, supported by new anti-fraud capabilities designed to protect beneficiaries and streamline the customer experience.
The enhanced technology enables SSA to identify suspicious activity in telephone claims by analyzing patterns and anomalies within a person’s account. If irregularities are detected, the individual will be asked to complete in-person identity proofing to continue processing their claim. These advancements allow SSA to maintain the security of its services while continuing to expand access for customers who may be unable to file online or visit an office in person. The agency will continue to conduct identity verification for all in-person claims.
“We are modernizing how we serve the public—enhancing both security and accessibility,” said Leland Dudek, Acting Commissioner of Social Security. “These updates improve our ability to detect and prevent fraud while providing more flexible options for people to access their benefits.”
The updated policy reflects SSA’s broader commitment to customer service, program integrity, and responsible stewardship of taxpayer resources. SSA has worked around the clock to develop and deploy these improvements, driven by the return of employees to full-time in-office operations.
Surge capacity is being put in place to support higher demand starting on the 14th and last month, SSA spent $16.5 million to modernize telephone services nationwide.
This update supports the Administration’s broader efforts to protect Social Security and ensure higher take-home pay for seniors by ending the taxation of social security. For more information on the President’s commitment to preserving Social Security, visit here.
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Tags: data privacy, fraud, General Information
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Amy K.
Not “take-home pay.” Earned benefits.
Most Social Security Earned Benefits to most Americans are not taxed.
Do research and use correct language before making mass public statements. That is your job.
Bill
Take home pay does mean earned benefits. When you were working what you got in your check was called “take home pay”.
A lot of folks do pay tax on their SS. Some are taxed on 50% of their SS and some are even taxed at 85%.
Do your research before you post here!
Consuelo D.
very useful up to date information.
Thank you
Lisa A.
Thank you.
Kevin
Sounds like a good proposition.
Debbie
No!! Leave our system alone muskrat you grifting asshole! You have enough money leave our money alone. It is our entitlement we do not give you permission to do anything with our system!!
William E.
Thank you for the updated phone system and the information. Having had my personnel info stolen I worry about my info being used.
Jamie L.
I am currently receiving retirement benefits. My benefits have been reduced by WEP and GPO for years.
I am awaiting my retro payments for January 2024- March, 2025. Additionally, I am awaiting news of my updated monthly benefit.
When will my benefits be restored and updated?
Danny B.
I’m glad to see all the customer service improvements and hope that it will decrease hold times. But, I’m concerned about the cutbacks from the current administration. Will your improvements be voided by any new changes for cutbacks?
RJ P.
Why not describe the security procedures that are in place so callers will be prepared to provide the required info when prompted?
John R.
When will you finish updating accounts affected by the Social Security Fairness Act?
Completion was April 1 and I still have not been updated