How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Harold M.
My wife can not get to her SSA account. We tried we do login it don’t work.
Jorge V.
My wife is having an identical problem. Accounts were created over three years ago, mine is fine but not hers. SSA site recommends to close account and open a new one when this happens but, in her case, it did not work. Next step is to call SSA, she has tried but after half hour of waiting no agent answers. It is a bit frustrating!
S.S.
Hi, Harold. Thank you for reading our blog. You must sign in to your personal my Social Security account from our online portal. If you are attempting to access your personal my Social Security account from Login.gov sign-in page, you may not see anything related to Social Security. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information helps.
Darlene A.
I’m having trouble signing into my S. S. Account. I’ve been locked out once before and don’t want that to happen again. I
S.S.
Hi Darlene. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
David S.
Have been trying to log on to my SS account using LogIn.
gov. Only get as far as “Next, we need to verify your identity to give you access to online services.” page. Filled out page several times only to be informed “You already have an existing Social Security account.” OR an unending “Please Wait” popup box.
C.B.
Hi, David. Thanks for reading our blog. We’re sorry to hear you are having issues using Login.gov. For step-by-step instructions on how to make the transition, check out our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
James. H.
I am trying to change my beneficiary name on my account . My wife would rather use her maiden name as all her other financial issues are in that name. Using my name could lead to confusion. Thank you
Leslie N.
I seemed to have gotten locked out of my social security online account. Need help to unlock and get access to it as I am waiting for a SSDI determination.
S.S.
Hi, Leslie. Thanks for reading our blog and for your question. Call us at 1-800-772-1213 if you are locked out of your my Social Security username/password account. Our 800# is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Mike L.
I need to change my e-mail address as I just retired and had to establish a new e-mail. I tried to sign in with my new e-mail address but the website said I already had an account – but it is the old e-mail address which I no longer can access. How do I get this successfully changed?
S.S.
Thank you for reading our blog, Mike. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Michael E.
How do I make an appointment with social security
S.S.
Hi Michael. Thank you for reading our blog. If you want to schedule an appointment, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps.
Forest F.
this has been a horrible experience for me
Walter B.
I was trying to join the hearing this morning my girlfriend was trying to help me I just don’t understand the technology stuff but could someone please email me or call me his best at 260-308-8460 my email slonewalter47@gmail.com I can’t read or spell very good at all I think I went to the 6th grade I have a learning disability so I have a really hard time if someone is not helping me
Nancy F.
I entered the “user name” anf “password” I hace wI have nrtten down and I could not acess my account. T have not sent this before