How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Nancy F.
I entered the “user name” anf “password” I hace wrtten down and I could not acess my account.
George S.
Im having trouble logging in. Im using the correct username and trying to update password and it keeps telling me they cant verify me and after a couple tries, it locks me out.
Wayne
Some of your instructions when signing in from other devices are not clear to older citizens.
Michelle S.
I am so frustrated. I logged into my account with no issues and was able to make changes to my designee list. I have been trying to log into my husbands account to do the same. I’m having issues getting on his account which I have been on it previously but its been a while. He is not tech savvy at all but he has been patiently waiting here while I made the call to 1-800-772-1213. That has a 2 hour wait minimum, but I did give the info for them to call us in the order of my call. I then called our local SS office in Flint Michigan, 1-888-318-7282 and was on hold for about 15 minutes when they came back on and said to try back later and they hung up on me. My husband cannot stay in the house all day waiting for a phone call. He has many things to do outside our home every day. What can be done to rectify my situation.
Very Frustrated here
Michelle Swain
Mary V.
I have logged in and no results just old same
I have all so called can’t get throught
very difficult I would like to leave a message on the phone for a call back no results answer service message not great!
Maria
Duane B.
When I login the system send the code to my old phone #. I have changed my contact email and phone #. how do I get the access code to the new #?
LISE A.
I signed in with my Login.gov account and accepted the Terms of Service by selecting the check box at the bottom of the page. I cannot find where to enter my Social Security Number and one-time Activation Code per your letter to me. The Activation Code expires tomorrow.
T.Y.
Hello, Lise. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Marilyyn D.
I can’t log into my account on the computer. I
called 1-800-772-1213 but I,m put on hold for over an hour. I can get into my husbands account but logging out and in again just puts me back in his account. Please give me a call at 360-376-6464.
Tina M.
I am having trouble logging in I would like to delete my account and start a new one and don’t know how
T.Y.
Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
DONALD D.
I’ve logged in and out numerous times. All that’s fine until I try to update my physical/mailing address. When I click on that link on your website I get a blank page that says “loading”. 10 minutes later it still says that and never does.
T.Y.
Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.