Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
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Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Mattie J.
I need a phone number to get help with changing my account over to new login. I set up my husband’s and sister, but I am having a problem with mines.
Sandra R.
I have a ssa account synched with a login.gov acct which was established 1/31/24 and previously was able to successfully go to my ssa account. Recently, every time was I log in to login.gov and attempt to connect to ssa account I only get the option to create new account.????????
S.S.
Hello, Sandra. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Luis
Can I still use my “OLD” access to SSA account that I created many years ago? or do I need to create a new account to access account that will be with 1. “email” address, and a new 2. “password”
Terry T.
I received my one time Social Security activation code in the mail, using login.gov. I can sign in but when going to myHubUI to access Social Security I get a completely blank featureless page. Nothing I do changes anything.