Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Donald B.
My wife and I use the same email account,can’t transition to new sign up ,site says we can’t use the same email account..
S.S.
Hello, Donald. Thanks for reading our blog. We understand your frustration. However, each person must set up their own Login.gov account with their own personal email address – not an email that you share with someone else. We hope this is helpful.
J. G.
I had used the username/password login for approximately 6 years and that was JUST FINE. Today I re-created my profile on Login.gov. Did it on my iPhone as I was away from home & did not have my laptop. It seemed to go smoothly, and I did log in/out a couple of times to be sure I could access my info. When I returned home I tried logging in on my computer but get the message that either email or password is incorrect…they are NOT, because I could again log in on iPhone. Any explanations, SSA, because this makes no sense. And for the record, I
don’t think for a second that the new procedure is more secure…it’s just more government red tape & BS.
Pat B.
Haven’t signed up yet, and all I hear are problems. So would rather do it closer to the required end date. When is that??? Not making me feel very confident in the system.
Dale R.
Making all of us go to one login source is entirely the wrong direction to go. I cannot believe that you are asking all of us to drop our logins into one basket. It’s the worst possible scenario these days with database security breaches happening to many businesses and government entities. One breach of the Login.gov database and everyone in it becomes a possible target of ID and or benefit theft. I have asked my congressman to look into this and see if it can be reversed. I see that there are now 95 pages of people’s comments that reflect how hard it is to get a Login.gov ID set up. When I first complained a month or two ago it was only 35 pages…
Anthony J.
I use my Login.gov. account and receive a 6 digit authentication code that I enter however I keep receiving a message that it is the wrong activation code.
Is there a prefix that needs to precede the 6 digit code?
Barbara
Just like ever thing that makes a transition, it does not go smoothly. I can’t log into my SSI account using any of the log in links. They all bring me back to the log in page.
Jessica J.
ssa.gov has blocked login for over a week now, saying it’s a bad server request. This is a major problem.
John m.
Terrible service on telephone and computer .
John m.
I’m a postal annuitant and I’m under Medicare a and b, but my spouse only has med a. Will she be required to sign up for med. b? If so when will deductions begin? Letter of march 15; 2024 says May be required to sign up for med b.
Eileen F.
I live abroad and it does not allow the users to enter their address and their phone #.
Many US citizens live abroad.
This is not a user friendly system.
I had no problems b4 with the username system.
Please help.