Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
Comments are closed.
M. R.
As an attorney, I have been trying to help social security disability and SSI clients create new login credentials per the new changes. It is consistently different with each client. It would be helpful to publish some clarifications to address complaints from users to help with this.
https://www.mettslawfirm.com
Morgan f.
Can’t even get get it can’t access any of MY info I have to go to a local office but there isn’t even a local office I have to go 48 miles how inconvenient is this yeah really working for the ppl get a better system and get bent
Jesse W.
I am a U.S.citizen living in Hungary, and not in the Military. Login.gov does not allow anyone to be verified in the login process who does not have a U.S. or Military address. It needs to have some additional programming to allow the entry of non-military addresses outside the U.S. Right now it is useless to me.
George D.
I am also a US citizen living outside the US borders. ID.me will take foreign phone numbers and addresses. Still there is something wrong at SSA because ID.me will not log me into SSA. When I try it I get bumped back to the SAA login page.
Karen
I made the switch to the new site. Unfortunately, I’m not able to view any of my information. I can sign in but none of my information can be accessed. Why?
Florence F.
Are there any services at the SS office to help seniors to do the transition from SS to Login.gove? What if it is messed up ? Not everyone is computer savey.
Jeff P.
Your system is stupid. Not able to log in. Had no issue previously. Trying to find out what retirement number would be should not require 10 minutes of typing numbers in.
Neil A.
I signed into the Login.gov. link , put my email and password in, reviewed and accepted the terms of service after securing and entering security code that was sent to my phone. However, there was no place to enter my social security number and the one-time Account activation code., which expires the middle part of September. The site did let me in to review my account, though.
Antoine G.
Dear Sir
I was logged out of my account trying to transfer to
LOGIN.GOV
I need help
Nancy T.
I have been trying to get into my account for several days now, but whether I try “sign into” or “create new” account, I keep getting the message “cannot create new account with this SS #. I am overdue for a Rep Payee report for my daughter!
Natalie R.
I have not received a letter when I signed in to get a new password for my account. It has been two weeks. Just trying to stay on top of all the new changes is hard. Is it better to call?