Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Virginia
sad
vopetan291
nice artilce realy
vopetan291
nice artilce
Cleon H.
I have signed into SSA a long time ago and it says that my information is incorrect. So I filled out the forgot log in and it said no such account is available. So how do I go about finding out my old login and password. It will not let me create a new account. I need to be able to log into my account to check thingsl
Randy G.
I tried to create a Login.gov account, but after entering my email address, I was told I already have an account. If I do, I don’t know what the password is, so I’m stuck
T.Y.
Hello, Randy. Thank you for reading our blog. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Carol S.
Had the same problem as Elise L August 7 at 0908. Big bug in the system. Not working
Mo
I got the login.gov account and password. When I try to log into the SSA website I use thislogin id and password which is accepted but I ma reverted back to the screen for login.gov
T.Y.
Thank you for reading our blog, Mo. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Boyce P.
I am trying to create logon.gov but as I live overseas, the zip code and phone numbers do not meet the requirements of the verification pages. What do I do? I have tried to call but waiting times are long and the time difference due to living in Australia.
George D.
ID.me will allow foreign zip codes and phone numbers. I live outside of the US and I can get to my ID.me account, but cannot get to My Social Security Account yet. I also cannot sign into My SSA Account using my username and password.
T.Y.
Thank you for reading our blog, Boyce. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Elise L.
I was trying to create a new account, so I put my e-mail address and new password, then they verified my email and one time code for my phone#, but here comes problem, they asked if I received ACTIVATION CODE? which I never received, so I click on NO then I had to put all my information then submit. SSA said they cannot create my account, why? Very fraustrating, bc they never send me ACTIVATION CODE! dont know what to do now, I am stuck! help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jedidiah K.
This activation code that is required to sign up for login.gov, was it sent by email, slow mail, text? Where should I look?
T.Y.
Hello, Jedidiah. Thank you for your question and for reading our blog. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Barbara M.
I’m having the same problem!
Maria S.
Exactly the same thing happened to me!! Now it has locked me completely out of my account so I cannot access even on MySocialSecurity!! So frustrating!!!
T.Y.
Thank you for reading our blog, Maria. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
T.Y.
Hello, Elise. Thank you for reading our blog. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Virginia
I live in a rural area with land lines that do not receive text. I have cell phone that has a unreliable signal. Yet, all communications, assume seniors have 1. all the newest technology. and 2. know how to use it. I am so frustrated that I’ve gone to the office and was told they no longer do face-to-face interviews. It’s all phones. Unfortunately, I don’t have a reliable phone! Please advise how I can apply for survivor benefits, or if as it states online, it will automatically happen in 30 days of notification of death of spouse. No one needs additional stress and uncertainty after losing your loved one of 50 years. There’s got to be a better more human way to accomplish something so simple as an appointment with a human face-to-face.
BobM
I have submitted a formal complaint to the state Public Utility Commission regarding landline and telecommunications issues over 40 years, where I live, as well as registering the complaint with local, state, and federal representatives. I suggest you do so, as well, considering there are millions of elderly and under-represented citizens who share these problems. This is admittedly time-consuming; however, we have experienced this getting worse, not better, due to the political climate since 1980 under deregulation with the continuous “push” to privatize public assets and eliminate public sector jobs that service citizens. Expect it to get worse unless you personally act. Accept the consequences if you do not. Personally, we experience increasing “horror” stories with violent storms knocking-out phone and electrical service – sometimes for days. This is not just “inconvenient”, it can be quite dangerous in emergencies and life-threatening situations.