Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
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Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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james m.
your system just gives me the 403 finger.
Dr B.
While I can login using my old SSA account, my login.gov account does not work. Even after entering my 2FA code correctly, I get rejected after the information verification survey. Please make this function. Security without usability isn’t a win.
John
I attempted to create the login .gov after logging in to Social Security. Partially through the account creation process I get a 403 forbidden error. Not helpful.
Roberto S.
I have been trying to get in touch with the American Embassy in the Dominican Republic,
but it is almost impossible. They don’t answer your e-mails, don’t answer the phone calls. I am an American citizen living in Colombia and
didn’t get my SSA benefits for the current month and my financial situation is pretty bad at this time. Please help.
Margaret S.
I logged in to login.gov but it doesn’t show how I can connect to my SS account. Will it just automatically do it?
fanny m.
i did not get my security code
Linda M.
The Login.gov site is having tech issues. I get 404 forbidden message when trying to log in.
Kathy s.
No one answers phones both local and international ! I am on hold for hours. They also drop call that I have been on hold and say call back. Kathy
Teri H.
I cannot access my account. I have only my email name, password, and 8 codes left. I believe I entered the last time in februaryor March of 2024. User name I never had. Only my email address wrote down and it obviously worked in february/March. Please advise.
Mrs P.
Thank you patience and time and very generous 🙏 Bless you your family Amen