Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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gep
Attempted log in multiple times, no code received, attempted old log in, did not work. Seems the system is unable to send text code as listed.
Steven L.
laffertysteven48@gmail.com
YolandaZ
I tried to log in and the system didn’t recognize me
Margaret p.
For those needing to transition from old way of logging in to Login.gov there should be an easy link to click on. This tells me what I must do but not helpful in how to do so.
Barry K.
You must remember the older folks might have a hard time adjusting to the changes. took me awhile to get through it.
Theresa S.
I get the first code number, but I never get the second one that starts with an A. Unable to get on my account for a while now. I have tried texting and phone but it does not come through on either one.
Barbara W.
I cannot log in, it is taking me back to the beginning to place my password. Where is the IT to help with this problem?
I drove over to the SS building, I was able to log in on their computer, I asked the representative if I had trouble at home what or who should I talk to, she did not know……
We Need Help Online please!!!
Dottie M.
For the first time in years, I am unable to log into my Social Security account. Online it says that my account has been suspended. When I called the Social Security office, I was told I have to go in person to fix the problem. Saying that there were too many failed attempts to login. This is the first time I could not login on my first try.
Jackie H.
Tried logging in to my account. Didn’t recognize my password & now doesn’t recognize my username! Messed up system
Dave D.
Yup. Same. I have an existing Login.gov account for TSA. Tried to transition SSA account over to it. Won’t let me. Login.gov says it’s sending authentication text message. I got nothing. Repeatedly. It’s the government. No accountability for incompetence. What do you expect. PS, this will probably be censored.
L. F.
Actually it is not the elected government. It is AWS. Amazon. When it errors out you’ll see it is cloudflare.
timothy g.
I haven’t been able to access my disability account in over a year so SSA says it’s a problem with ID me id me says the problem with SSA most incompetent people I’ve ever dealt with my disability hereing after and hour and a half driving 300 miles me and the lawyer set there while nothing happened with the judge and the ME never showed up so it was canceled I can’t access my account or anything still
donald c.
may have to go in person
T.Y.
Hi, Timothy. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.