Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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A h.
THIS IS A “TERRIBLE SYSTEM” HAVE CHANGED PASSWORD AT LEAST 5 TIMES “STILL WONT LET ME IN SAYS DOESNT RECOGNIZE PASSWORD. GLAD NOT THE ONLY ONE HAVING TROUBLE WHOEVER THOUGHT THEY WERE DOING A BIG DEAL IMPROVING SYSTEM TOTALLY MESSED IT UP. GREAT JOB !!!!!!
Scarlett D.
I keep logging in. I already have the new sign in however anytime I look at something else. It makes me sign in again. I’ve signed in 3-4 times. This new thing is not working it’s horrible UGHHH
Terry E.
The new Login.gov does not allow for a couple to use the same email address? We only use 1 address for both of us.
What is the solution?
R j.
Sounds to me like a failed government program witch is not new it’s the same thing over and over again
Evelyn
I have given up trying to make the change to a login.gov. It is impossible to at least for me to even speak with their customer service representative. It’s been nearly 90 minutes!
James D.
This system is ridiculous. It requires a cell phone number with no way to enter such. J. D. Marshall
L. B.
If you follow the instructions properly you should not have any problems. It is very easy to understand.
Stephen
Log in is endless loop; enter all info and just reverts to log in page. Once I did get the security code phone call, but even with that the loop started again.
Fix the site!!!!
Jim B.
It tells me to link my SS account to login.gov but doesn’t tell me how to do it or give me a link to do it. It seems to be hidden or hard to find, if it’s there at all.
Stephen C.
I have been able to get into my Soc. Sec. through Login.gov, but it seems kind of klunky. It took me a while to get where I wanted to go, but it took me a while. I am used to working with sites on the web and could find my way around. I can already tell you that folks not used to working with the vagaries of the web might have a difficult time of it