Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
Comments are closed.
Dawn M.
I’m locked out of my on line social security. How can I get back on?
Terry H.
I’m looking for Medicaid not Medicare I have the a and b and the advantage plan yet trying to get state help as the number for Medicaid sends me to the number of 211 yet it says it’s not in the area so I need to know how to get medicaid
Donald
go to your specific state’s site: (STATE).gov and search there. It is a totally different program.
CeeCee
Unacceptable in the extreme. Washes out, blocks access.
Not recognizing, yet won’t let me create a new account from scratch. If you play to the common denominator….a user who rode the bus to use a computer, than you’ve got it.
This is useless as is. Apply for new access, wait for letter mail, use tried and true. Know when you are out of your league. Like Now.
Robert B.
I’m looking for legal help. My ex fiancé is trying to take over my house..
Please help me, I can’t afford any legal help.
Susan S.
Attempted to create account for login.gov. Keep getting error message 404. What does this mean??? Is there a phone number to call for help????
Michelle G.
Login.gov people gave me this number to call but the wait time is over 30 minutes so be prepared to wait.
Ssa help number: 18007721213
Mark W.
I couldn’t create account due to an error on website end. Now what happens? I have confirmed my email so can’t retry. here is error.
403 ERROR
The request could not be satisfied.
Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Juhaina K.
I received a letter for a telephone appointment it waw on 7015/2024 but no one call
S.S.
We’re sorry to hear about your missed appointment, Juhaina. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday to have one of our representatives reschedule the appointment for you with your local office. You can also safely and conveniently conduct most of your business with us online. We hope this helps.
Anita P.
I currently have an SSA My Social Security account and login using my username. Yesterday, I created a login.gov account and tried to login to SSA with that.
I received an error message telling me that my SSN could not be verified. I contacted the Login.gov people by phone. They said they could not heal me as my account is created and the problem is on your end!
What do I do?
Abdulmotalib S.
I received a letter for a telephone interview the date was 7/15/2024, no one calll me. The same for my wife
J.R
I am 70 years old, I have no idea what all those ways of backing up my sign-in mean. If I chose wrong, I will be blocked from signing in to my social security.
S.S.
We’re sorry to hear about your missed appointment, Abdulmotalib. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday to have one of our representatives reschedule the appointment for you with your local office. You can also safely and conveniently conduct most of your business with us online. We hope this helps.
Deb
My father is educationally challenged.
He cannot read your website.
He does not own anything related to a computer except his TV remote let alone an email address.
I am his power of attorney.
Is our only option left to revert to paper notifications since we will no longer have access to his account in the web portal?