Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Kenneth B.
Terrible service can’t talk to anyone been on the phone for 2 hours online isn’t any better
S.D.
We’re sorry to hear about your experience, Kenneth. Reducing call wait times is a priority of Social Security Commissioner Martin J. O’Malley. You can learn more about the Commissioner’s top three priorities in our blog and a recent episode of SSA Talks. If you still need to speak with a representative, you can contact your local Social Security office. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month. Our automated telephone services are available 24 hours a day and do not require you to wait to speak with a representative. In the future, the most convenient way to do business with us is to visit our website to get information and use our online services.
Sheila D.
Don’t get me wrong I love technology. However, I take care of my mother in law who is 95 and in assisted living and my brother who is 57 has Down Syndrome and Dementia. They live in Michigan and I live in Florida. Neither of them can do this without help and then you say do it yourself. There is no way either can do this without my assistance. Neither have computers or cell phones and we tell them to not answer the phone unless it has a name you recognize to avoid spam and fraud.
What do you recommend for us to do for them. They are the fortunate because they have someone asking. What about all those folks who are alone and have no methods to do this. Not everyone has a cellphone or computer. Did anyone think about them? You need to come up with a solution quickly to resolve the issue.
Sand
Amen, sister, Amen.
The above comment needed to be said.
Deb T.
The transition process is not easy or efficient. Having to submit photos which are not accepted then having to retake and resubmit. Being transferred to different websites. Very poor process and design.
Angel r.
Too problemas for long.gov, before it was easy now new account#1,to send dl front and back and a Lot off more thing no good.
A. B.
I have a login.gov account, but when I tried to link it with my SS account, it requested a ton of information THAT IS ALREADY ON FILE! If you recognize me via my SS account, and if you recognize me via login.gov then what’s the issue? Can you not link the two? I’m using the same email address, phone #, etc.
Rosemary K.
Tried to set up login.gov account but it kept sending the code to my old work number which I have never entered into the government system. Very concerned!
Jeri
Why does error 403 keep coming up?
dennis
HTTP 403 is an HTTP status code meaning access to the requested resource is forbidden. The server understood the request, but will not fulfill it, if it was correct.
In other words, your browser was directed to a web page you are not allowed to view. Try a different approach for login.
Bob K.
7/15/24: Tried to get into my account using SS user name. Requested a code not once, but twice. After 20 minutes — I still have received NO CODE! I quit the system and will wait to try again later. Y’all need to do better than this.
ric
maybe check your spam folder. that’s where i found the code.
Cynthia M.
Cannot set up a login.gov account account. I do not receive the email with the link to do so!
Cheryl F.
I could not create an account, I got a 403 error message. Is this not up and running yet?