Changes Are Coming to How You Access Social Security’s Online Services
Reading Time: 2 MinutesLast Updated: January 22, 2025
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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John C.
It’s not gonna simplify my sign-in experience. With MySSA login I enter my username and password, get a code in an email and enter that, done. How can this “simplify” that? You’re just doing this because you love to constantly change things and some programming nerds recommend it!
Eric
Yeah this change is not for the better as i cannot access any of my ssi info.
HarryP
Login.gov verified me by taking my info via internet and sending a verification code via us mail to my address to verify my address. Now logging in to SSA is a breeze. No more two step login. It opens right away. I can now get in to the VA and Social Sec account with the same login.gov acct. The Govnmt wants us to be able to use one login to get into any govnmt office that accepts it. I actually did it for the VA and just tried on Social Sec and it worked there too. EzPz.
Nicole P.
I have called multiple times because I don’t have any overpayment to pay back and I can’t get out to do paperwork for ss not to take money out of my check each month. I simply can’t afford to live them taking $50 a month. I also get a different answer every time I call. That money is owed to me my lawyers been paid. Thank you
Amy S.
When were you informed about the approval of your claim?
S.D.
We’re sorry to hear about your situation, Nicole. You can ask for an explanation of the overpayment by calling us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Or you can contact your local Social Security office and ask to speak with a supervisor. For more information, visit our blog. We hope this helps.
M K.
I am locked out of my account. They already used two-step verification.
This is a mess.
Mark
I did the change over it was kinda hard for me.i have over 20 years in computers.so it will be harder for older people to figure this out who has no experience with computers.bye the way i am 67years old.
Ceecee
Move towards fixing Overpayment scandal.
You’ve already fought this fight. Updated pages,
binary, all-inclusive….great. Got it. Why no hearing after six months of submitting the form? Work on that.
Both …ID me and dot gov are hard to use. Did you trial with actual people? Complicated in the extreme.
Amy
I waited over a year to receive notice about my hearing. Once I received that, it was scheduled for three months out. My lawyer informed me that once you’re given a hearing date, it won’t be scheduled any time less than 72 days out from the date on your letter informing you of your hearing date
Richard H.
Some people don’t have computers, what are they suppose to do. DO you people not THINK.
With AI going strong, you are asking people to give more of the information out. Can I sue you if my information is stolen because or Social Secuity not being secure? I bet not.
Just s.
Amen!
Kim W.
More government control over access is never a goid thing.
Jose
It’s not about government control; it’s about securing logins against hacking. Just about every day there is a new company that has been hacked and user information stolen; recently Ticketmaster; just today AT&T announced it had people’s call logs and texts stolen.
Bogus P.
Except nothing is secure against hacking. Three different “secure” entities/accounts hacked, including ransomware, this year alone. And a scam premise to impose widespread bio-metric ids.
RA
2024/04/01 › AT&T found over 70 million users’ Social Security numbers…
Apr 1, 2024 — Although varying by each customer and account, AT&T says that information involved in this breach included Social Security numbers and passcodes ..
The government has been breached in the past and will be again. Their “corporate partners” have also been breached. Third party providers sell people’s info every day.
There is no security.
Witchypout
Smdh… I have lost count as the number of notices I’ve gotten informing me the my personal identifying information has been breached/obtained by failed secure systems. Likely similar to me posting it on the bathroom walls in high school for everyone to share. Our data security simply isn’t prioritized in reality. Mostly it’s not regulated by any trustworthy agency. Only harm is to me and you. Funds the cycle. It’s a gamble. Imo this likely won’t secure data anymore than the others but gets most current information (ours) to government. It is naive to think it’s ever secure anywhere.
DR
Why is everyone not contacting their representatives in congress about this?? How can anyone trust Login.gov?? From last year:
https://oversight.house.gov/release/sessions-login-gov-lied-to-customers-continued-to-charge-for-non-existent-services/
Susan B.
Where is the link to log in to the new account?????
T.Y.
Hello, Susan. Thank you for reading our blog. You can create a new personal my Social Security account at here. We hope this helps.
Sara R.
It’s not helpful when the SSA site doesn’t seem to be working. I’ve tried to switch to the new account, have gone through the entire process, and have been told that I was successful in setting up the “transitioned” account. Then, when I tried to sign in, I was told that my email/password was incorrect. Now what?
JR
I am 70 years old, I have no idea what those options for a backup sign mean. If I choose wrong, I will be unable to access my account.
TTB H.
If you mean the different authentication methods, I think it was the second one from the top that will use your phone number to send you a text or a phone call, The choice is yours. If you use the phone call, be aware that the person races through the number. You can repeat the recitation by pressing 1. It is ridiculous how fast (the woman) rattled off the numbers – “A dash ‘blur of numbers’ ”
Good luck
Steve
The notice mentioned a “Press Release” but provided no link. Confusing
T.Y.
Hello, Steve. Thank you for reading our blog. You can read our press release about upcoming changes to accessing online services here. We hope this clears up any confusion.
Rana Q.
I want to change my phone number
4438023229
Loye
Rana, for your safety you should never post personal information. You might want to delete your comment to be on the safe side. Just trying to help. Have a blessed day!
T.Y.
Hi, Rana. Thank you for reading our blog. If you are receiving Social Security retirement or disability benefits, you can create a personal my Social Security account to change your contact information online. If you are receiving SSI, you should contact your local Social Security office immediately. We hope this helps.